Been using ECM for years, never have an issue. Just about always in the time window for arrival (if not they call6, fix problem efficiently and effectively, if a part is needed they order it immediately and try to get you the next available appointment right when the part is ready. The technicians are great, never rude or disrespectful... really a great company! And they cover SO much!! Would highly recommend!
I have 2 contract with ECM for many many years. I have replacements in both contract. I did the call to fix my washer/dryer. The mechanic came and told me that I will receive a call from the office. Next day they told me that need to replace the part and will cost me $800 dollars. What is the use to pay for services if you do not receive it. My brother has a friend who check the washer and said do not waist your money cannot be fix. I just buy a brand new washer/dryer for $800 out the door. The follow week I made a call for my rental apart water tank leaking. Again they call me next day said that I need a new one and cost me $685. I ask why if am paying for many year replacement, the employee said time change. This is only 30 gallon ask her how much cost the tank and she said $900. I was crying so much and stress that my son called one of those company. Same day the came got installed for $500. Tank and installation. I do not understand this type the treatment I have receive from them after being a faithful customer for so many years.
I knew my AC needed replacement and when I received an estimate from John Longden I was pleasantly surprised he didn't want to sell me a larger/more expensive unit. He mentioned that my condo only had windows facing north and the lower tonnage unit would be suitable. He was prepared to have the handler and compressor installed the next day and although I had to reschedule TWICE each time the company accommodated the request to change. The service men were polite and the unit is very comfortably cool.
A technician responded within an hour of our breakdown and did a thorough job in defining the problem. A new AC unit was required (old one was 10+ years) but there was no sales pressure involved. The next morning the installation crew arrived (on time) and worked through lunch to finish quickly. They used protective blankets on the floor and swept the area upon completion. A very courteous and professional job!
When ECM determined my air conditioning system was in need of replacement, they were able to install the very next day. The two man crew that came out to do the install arrived earlier them promised. Install was supposed to take all day, yet system was installed and operational by 3PM that afternoon (approx. 6 hrs total to install). Both the installers went about their job efficiently and professionally. Very happy with my new system!