"I wish to express my appreciation for the repair and the replacement of our ultraviolet air purifier system at the cost of the replacement bulb. Your quick response to this matter, once you were made aware of the situation,(that it had been purchased two years ago from and installed by ECM and you no longer could repair it) has been most influential in our continuing trust in our relationship. Thank you for your assistance in this matter."
Berns February 19, 2009
"Just want to compliment you on the excellent service your company provided for us. Our air conditioner broke down at 8am in the morning and we contacted your offices and were given an appointment for that same day. We were contacted that the technician could come earlier as there had been a cancellation. The technician arrived around 11, and fixed the unit immediately. Needless to say, we were very satisfied with the prompt manner this problem was resolved. Keep up the good work."
Rabinovitch June 19, 2010
"We have had a service contract with ECM for many years and just want you to know how very satisfied we have always been! The staff is always helpful whenever we call to schedule service. Yesterday, only cold air was coming out of the vents instead of heat. I called and was assured that a service man would come out later that day. Believe it or not, he came just before 6pm, he knew just what was needed and even had the part right on his truck! In no time at all, our home was heated! Thanks for the super job ECM does for us, you’re the best!"
Nadine & Loyd June 19, 2010
"I am sure many of your clients send you letters to complain, however, my letter is to praise your staff. One of my GFI outlets in the kitchen had blown out. I called ECM and explained that i needed to be fixed before the Jewish Sabbath. ECM always advertises Same Day/Next Day service and that’s exactly what i got. A service man was at my home at 5:15pm and fixed the problem. yes, I do appreciate your promise and that is the reason i am your customer and for my letter."
Irene March 19, 2011
"I want to thank ECM for the installation of my new Trane 5 ton XL-20i air conditioner. Anthony took the time to explain the difference between the available units to the very prompt installation. Your installers were phenomenal. I appreciate a job well done. Their work deserves the highest of praise for the meticulous installation. When they left one would ever know that they were here as there was not a scrap left to indicate the old unit was removed and the new one was installed. I have used ECM over the years and to say that I am very satisfied with your services would be an understatement. Your are very fortunate to have these kinds of people in your employ."
Tim & Laura May 19, 2011
"I have been a customer of ECM’s for many years and have had a slew of serviceman over the years. We had an annual A/C Tune-up done by Joe. He was here for a long time and i want you to realize what a great service person he is. He took his time to explain everything about my A/C. He was professional, personable and very knowledgeable. Most of us only write to complain this letter is to praise Joe and let you know what a gem you have working for you."
Jean May 19, 2011
"We are a new ECM customer. We had Joe in for a service on our A/C. We liked his work so much we signed on for a full year. In the future, we would like to have joe service our account. He does a great job."
Norman & Lewis June 19, 2011
"The tech was knowledgeable and did a fantastic job! I’m delighted with him and your company"
Plave February 19, 2012
"Miguel was exceptional, as well as Sam Shaeffer. Lincoln was exceptional as well. All three went above and beyond to assist me."
Grossman February 19, 2012
"I have been a customer with a service contract from ECM since I moved to Florida 10 years ago. We are senior citizens and really appreciate what you do. I have recommended many of my friends to your company. Your commercials say that you are the “Company That Cares” and you really live up to that motto. Keep up the excellent service. I just renewed my Service contract yesterday for another year. Thank you again for all you do."
Stephan Boynton Beach August 19, 2012
"I am so impressed with the very high quality of your staff and the outstanding service that they provide. I have just renewed my service contract with ECM, and as much as it hurts to spend money when retired, I believe that it is the best investment that anyone could make. Thank you for your management skills which are reflected by your wonderful staff."
Francis Boynton Beach February 1, 2013
"As a result of an inspection of our A/C unit, we have contracted to have a new five ton A/C installed. I am writing to thank and complement the two technicians from your company. They are both outstanding representatives of ECM as show by their performance in the installation process and demonstrated by their expertise in performance of the task at hand. We have always been satisfied with the persons sent to us in the past under our Service Contract terms"
Milton Boynton Beach March 1, 2013
"I would like to express my appreciation and satisfaction with my A/C installation. The installation team arrived on time. Before starting, my floors were protected; post installation clean-up (inside and out) was flawless. I was very impressed with the quality of work. There were no short-cuts taken. Everything was installed neatly and securely. Post installation explanation of operation and preventative maintenance were explained and all questions answered. Thoroughly satisfied!"
Douglas Lake Worth April 1, 2013
"We have been customers of ECM since 2005. Last week, we met with Anthony who checked out our old A/C and recommended a new unit. We then purchased a new A/C which was installed. Everything was handled with professionalism and precision—a great experience. Base upon this experience, we recommended ECM to several friends and neighbors, one of which was our next door neighbor. Today, his new A/C is being installed by ECM at our recommendation. Please inform your people how pleased we were with our purchase and installation."
Richard Lake Worth April 19, 2013
"They were very good. They were clean and neat. They explained what they were going to do and after completion, went over everything with me. They showed me how to work the thermostat and answered all my questions. They completed the job in the time they told me they would. The salesman came by at the end of the installation to make sure that everything was fine and that I understood everything and was pleased. Before I purchased the air conditioner, the salesman went over everything with me in detail and why it was better for me to buy a new one than try to repair the one I had. I am very pleased with the way I have been treated. Thank you."
Phyllis & Donald Lake Worth April 19, 2013
"Thank you for the excellent response to my air conditioning problem. I appreciate the effort made to resolve the problem as soon as possible. Outstanding customer service. Excellent company."
Armand Delray Beach May 3, 2013
"In all the years I have been with you, the service and the quality of workmanship have been wonderful! You have always been prompt and gracious. Looking forward to this coming year in Florida."
Josephine Boynton Beach September 1, 2013
"We will like to start by expressing my appreciation and satisfaction with my new A/C installation. The installation team did an excellent job. My A/C is working just fantastic we love the new unit. They were on the time promise by your company and they were very meticulous in performing their job But I will like to remarks our sales man job Samuel B, we found him to be very efficient and helpful, we were very impressed with Samuel’s enthusiasm, communication skills and professional demeanor, he demonstrate knowledge on all products provided and needed by us. He was extremely patience and he guide us to what it was better and convenience to our home, he explain everything in very detail way leaving no questions or doubts that we have called the right company to perform our job. He also advise us of the pro’s and benefits of getting this new unit and after a month we realized he was just very honest and knowledge, everything has come just the way he describe it. We have no words to express our gratitude towards his valuable job."
Ronald Lake Worth March 1, 2014
"Just wanted to pay you guys a compliment! Had 2 service calls over the past 2 days… Yesterday, refrigerator…Today, AC. You sent two excellent technicians who arrived on time, and knew exactly what they were doing… Bravo and Thank you… What a pleasure!!!"
Brad Coogan Pembroke Pines October 1, 2014
"It gives me pleasure to praise you for your quick response and adjustments made to my new AC thermostat. You were active beyond the line of duty in responding to my needs for help with adjustments to the thermostat."
Mrs Marjorie Hirshan Boynton Beach October 1, 2014
"I would like to compliment you and your organization for the wonderful service we recently received. We had to have a complete new A/C system installed and both the initial inspection by Sammy for the need of a new unit, and the ultimate installation by the two technicians was nothing short of outstanding. Everyone involved was polite, smart and terrific. We are totally satisfied with ECM and would not hesitate to recommend you to anyone. Thank you for a job well done!"
Helene Vernon Coconut Creek November 1, 2014
"I have been a customer of ECM for many years and would never be without this service. They are prompt in their attention to matters and their technicians are by far the best. The technicians are knowledgeable and very customer focused. I always know that no matter what the issue is ECM will make it a priority. I highly recommend ECM."
Wendee W. December 1, 2014
"I wish to thank ECM for their professional service that I received from Marc and Luis in fixing all the problems that I had. They did a great job. The people that answer the phone should be commended for speaking graciously to their clients. They deserve an applause. Marc and Luis deserve a recommendation for their knowledge and their specific department."
Lois Sherry January 1, 2015
"Had a recent service call to fix a plumbing problem. Received a call in advance telling me how many customers were ahead of me and then got a call to ask if it was okay if the service tech came early. Fixed the problem and had a very good experience."
Alan Arnold, January 1, 2015
"Having used East Coast Mechanical (ECM) for installation and then servicing of my air conditioner in Boynton Beach, Florida over the years, I was glad to learn recently they provide service in the Fort Lauderdale area. I purchased a condo five years back and decided after dealing with local repair companies and another service provider of maintenance contracts it was time to see if ECM was an option once again. From the moment I made contact they have been professional and customer service focused. They explained all my options and ensured I clearly understood the service agreement I was purchasing. While hoping I do not need to call them for an appliance or air conditioning failure, I know they are there ready to provide a prompt response. It is reassuring to have coverage with ECM."
Brian A. Fort Lauderdale February 1, 2015
"ECM Delivered on Its promise!!! The experience was Incredible and I would recommend ECM to all my family and friends. From the beginning the receptionist that made the appointment to the sales person Scott B and to the Installers Moises and Jean it was all smooth. Scott B gave us the overview of the XC25 Lennox was very thorough and was able to explain the unit the process and we felt very comfortable with Scott. Moises and Jean on task with the Installation, they arrived on scheduled time and they explained the installation process WoW!! ECM should be so lucky to have such caliber of employees. At the end we now have our XC25 unit and air handler are amazingly quiet and efficient just as Scott B described. Kudos to Mr. Ramirez the Owner of ECM that takes pride in ensuring that his employees understand the power of Delivering Extra ordinary Customer Care. At the end of the day ECM is the company to go with they deliver on their promise."
Steve Cap Parkland March 1, 2015
"ECM installed a new air conditioning system on October 28th. The installers were very respectful and knowledgeable. It was a pleasure having such lovely technicians working in our home. The unit was quickly and efficiently installed and we would not hesitate to contact ECM again."
Robert and Barbara Rubin Port St. Lucie October 1, 2015
"ECM recently replaced our old A/C unit. We couldn’t be happier! They were professional, clean, and very knowledgeable. I would highly recommend them to friends and family. Overall, excellent 5 star service!"
Erin Santiago Lake Worth October 1, 2015
"Call ECM for help for all your appliance, plumbing and electrical needs you will feel safe and have no regrets."
Lorraine Bedrin Boca Raton October 1, 2015
"We had a contract with ECM on a 15 year old Air Conditioner that was in the condo we purchased. They came out several times to service it and kept it running for another year until our renovation work was complete. They also were very helpful discussing the type of unit that would work best in our condo. Everyone was very professional. They come when they said they would and we feel we got good value for our money."
Betty Dymowski Stuart October 1, 2015
"Our original old A/C unit failed and parts were no longer available so we opted for a new A/C unit from ECM. They called me to discuss the issue, gave me all the alternatives and we agreed for them to install a new unit. That was on a Thursday. By Monday it was installed and running within 5 hours. Our condo watcher said all was done quickly and professionally. Good work guys!"
Rachel Spilberg Deerfield Beach October 1, 2015
"ECM installed a new AC unit and it went fine. Workers prompt (even slightly early which I was happy about) and polite and clean. They put drop cloths to cover my beige rug entirely which made me very comfortable. The installation took 3 1/2 hours. They answered all my questions, cleaned the “pancake vent” which they didn’t have to do. I was relaxed while they were there. Electrician did his job well as well. They were all friendly :). Unit seems to be working just fine. I could have kept servicing my very old unit which leaked once a year and then twice. I know ECM wanted me to by a new unit, and I didn’t have to at this time, but unit was very old, new unit prices keep going up as well as my electric bill! so it was my decision. Price was good. $3,280. I did compare and I was satisfied. All in all, a fine experience."
Harriet Wilson Deerfield Beach November 1, 2015
"I have been a long time customer of ECM in their appliance maintenance program. Yesterday I had a new air conditioner installed as my old one was leaking and not working properly. The installers were professional, neat and courteous. I would recommend them to my friends and neighbors."
Simone Miller Boynton Beach November 1, 2015
"Our old A/C needed replacing. This past Thursday we had a new unit installed. It works better than the old one. ECM techs did a great job. Very neat. Keep up the great work!!!"
Pauline Pilson Boynton Beach November 1, 2015
"We had a complete A/C replacement with ECM. The job was scheduled for a Saturday morning at 8:30am. Just as promised the install team was on site at 8:30am. Installation took about 5 hours start to finish and both technicians took the time to explain the system and they cleaned up after the work was done. Overall aside from having to replace the unit in the first place ECM did a great job for us."
Brian Haines Lake Worth November 1, 2015
"Thanks for the wonderful service."
Ronald Popp Deerfield Beach November 1, 2015
"Your refrigeration service technicain, came by to install a door cam for our refrigerator. He is one of the nicest, most personable ECM service techs I have ever met. Tom carefully removed the side door shelves filled with contents and, after completing the installation, replaced the shelves himself ever so gently. What a sweetheart? Also, I just renewed my Service Contract with Jackie in the Renewal Department. I was surprised to leart that ECM now offers a 4-pay plan at no extra charge. For me, that’s just a little over $100 per month (affordable and convenient). Now how awesome is that? Please share my overall satisfaction with Jose Ramirez who definitely has his customers’ best interests at heart! Thank you!"
Cynthia Stovell Lake Worth December 1, 2015
"I am new to ECM and am VERY happy with them. Scheduling service was easy and the technician was courteous, knowledgeable, and patient. It was a pleasure doing business with ECM! My previous provider was impossible with scheduling, even emergencies. And, their service was terrible - I continuously had to call to fix their problems. "
Marilyn Salzman Deerfield Beach January 21, 2016
"Having a yearly service contract with ECM is great. I needed service, they sent the qualified technician to do the job. Rick was very polite and on time. It sure went very well, the technician knew exactly what to do."
Fay Rabinovitch West Palm Beach, FL February 1, 2016
"ECM replaced my leaking disposal. They came earlier than the appointment. The tech was friendly and efficient and the job was completed in less than 40 min."
Irving Pilicer Parkland, Broward County February 9, 2016
"I was quoted a price by ecm for my new 3.5 ton A/C unit. The representative was very patient and explained the entire process to me. I was happy w the Quoted price and agreed to replace my 15 year old AC unit. I was very happy to hear they offer next day installation service. The installation team arrived prompt at 9 am as promised. They completed the work the same day. They were very neat and organized. They offered a 10 year warranty on my unit and I am extremely happy w the entire process. I would highly recommend ECM for there home service contract and the purchase of new air conditioners."
Marci J Pompano Beach, FL February 16, 2016
"We have had their servicemen 4 times in the last month, and each time they solved the problem in record time, they were prompt, worked fast and clean. One was a hot water issue, the other a leaky toilet, the other a leaky sink, and the last one was the pool heater. I would recommend them to anyone that wants to reduce headaches."
Levine March 1, 2016
"I was having a problem with my dishwasher closing properly. I called ECM, with which I have a maintenance policy. ECM promptly made an appointment for me the next day. The service was courteous and knowledgeable. He was able to replace a part and make some minor adjustments that fixed the problem. ECM called later that day to see if I was satified. Good job ECM."
Jeff S Boynton Beach, FL March 7, 2016
ECM came to the rescue! I had an evaluation of my AC done and found that the old unit had several problems that were immanently dangerous. After pointing out all the problems I elected to have an entire new system installed. The very next day the team was here at 8:30am and spent the entire day revamping my antiquated system. They were neat, courteous, and answered all my questions patienly and fully. I could not have asked for a better crew or a more perfect installation!
Ronnie P Delray Beach March 9, 2016
Just had our A/C compressor replaced. Had a great experience. The initial contact explained everything, including the equipment specifications. The install team was amazing. They were on time and professional and did a great job, including a lot of extra work to get the compressor in the designated location. In addition, after installing the new air handler in the garage, they left the location cleaner than it was when they arrived. A great job all around. In addition, we have had a service contract with ECM since 2002 and they have done a great job keeping our appliances in good shape.
Matthew S West Palm Beach March 14, 2016
My air conditioner failed on me on a Thursday morning. That same morning I called and made an appointment for an estimate with ECM. They came out the next day at 8am on the dot. We negotiated and I was able to get financing that same day. Saturday morning at 9am the two employees arrived and began installing the new unit. By 4pm the house was getting colder air. Amazing how fast we were able to get everything done at a reasonable price, considering I'm a new customer. We will see how it plays out in the future, but I have high hopes.
Francy S. Boynton Beach, FL April 26, 2016
The installers were here on time. They did the work in a professional and efficient manner. They were neat and informative. I would recommend them.
Doreen B. Boynton Beach FL April 26, 2016
Awesome service. Came on time, was friendly and fixed the problem fast. Definitely worth the price! Thank you ECM!!
Sunny S. Fort Lauderdale FL May 5, 2016
ECM has the most professional and courteous technicians I have ever dealt with in Florida. Not only leave your home jus the way it was when they came. They bring their own trash bags, paper towels or clean rags. In every instance when I have called for service they come the same day. They have always had the parts they needed for the repair. If there was a ten star rating they would get the ten.
Barbara P. Delray Beach FL. May 7, 2016
Never easy to have to spend the moneyh to replace a central AC unit... but, ECM did their best to simplify the process. On time as scheduled; excellent installation with attention to detail; assistance with rebates and a fair price.
Terry H. Lake Worth FL May 14, 2016
The technicians were here on time and were efficient and courteous. They told us the time they would be finished and were. They swept the garage and left everything clean.
Beverly K. Wellington FL June 9, 2016
After a very unpleasant experience with another service company, I switched to ECM about 9 years ago. I have always been highly satisfied with their fast response and professionalism. I have a whole-house maintenance plan and this week had a new air conditioner installed by ECM.
Edward K. Fort Lauderdale FL July 14, 2016
We just moved into our home to find the A/C system wasn't working properly. ECM sent over a great repair tech, Glenn, who was EXACTLY on time at 8AM and promptly found/corrected the problem. Unfortunately, his work won't be "quite enough" to save the system, but certainly he's to be commended for working hard to promptly assist the customer. He's a good reason I will utilize ECM regulary.
The very next day I DID call for service with a plumbing problem and the teck also was very polite, friendly, and efficient and he also correctly found/fixed the problem. I wouldn't hesitate to call ECM of Boynton Beach anytime for service.
Bob F. Boynton Beach, FL August 25, 2016
Very well - workers were very professional.
Fred Green April 27, 2017
I have used ECM for many years being a resident of Century Village in Boca. In 2017 I needed to replace my 2 ton AC. I got three prices, and choose ECM. The other tow companies were lower but WERE NOT pulling a Palm Beach County Permit, was not upgrading the electrical, and was not tying down the unit outside on the concrete slab for hurricane protection. The two repair guys were fabulous, very clean, gentleman and completed their job in a professional manner. They showed us how to use the new thermostat and dehumidifier. We did have a minor issue on the outside piece of concrete and that was corrected today. The contractor that came was excellent and took care of the issue. I will renew my annual contract with ECM in 2018.
Marilyn Manzi June 23, 2017
ECM has been our service and maintenance company for 5 years. This year we decided to upgrade to a new A/C system. After interviewing many contractors, we decided to hire ECM. The installation was handled by two extremely qualified and meticulous men. As a result we are extremely pleased with our new Carrier system. We highly recommend ECM for A/C and all other home appliance service and maintenance.
Michael Schiffman July 14, 2017
The salesman/service tech was out of the house in about 6 PM sign the papers and had the service crew at the house the next day by 9AM by that afternoon we had a new compressor air handler and thermostat all professionally installed.
Jame Freudenberg July 14, 2017