This Privacy Notice (“Notice”) applies to personal data East Coast Mechanical Home Services, LLC and any of its related companies or affiliates (collectively, “ECM,” “we,” “us,” or “our”) collects. This Notice also covers rights and choices related to your personal data.
We collect data about you in different ways. For example, we collect data:
The following are a few examples of our collection and use of data:
| Context | Types of Personal data | Primary Purpose |
| Account Registration | We collect your name and contact information when you book our services that we may use to make an account for you. | We provide account related functionalities to users. Accounts can offer easy checkout, saved preferences, and purchase history. |
| Client Information | We collect the name and contact information of our clients and their employees with whom we may interact. | We have a legitimate interest in contacting our clients and communicating with them about business activities such as projects, services, and billing. |
| Your Use of Our Website | We use technology (e.g., a cookie or a pixel) to learn how you engage with our websites. This may include which links you click or what you type into our online forms. We may also track your IP address, the website that referred you to us, and data about your device. | This technology helps us to make sure our websites operate. We also use it to understand how you interact with our websites, gather analytics, improve our websites, and learn your preferences. We may also use this data to help detect and prevent fraud. Where required by law, we base the use of technologies upon consent. |
| Technology on Our Website for Targeted Advertising | We may let third parties place tracking technology on our websites (e.g., a cookie or a pixel). The third party might also collect data over time and across other websites. Among other things, they may use this data to serve ads tailored to your interests, which may include ads about our products or services. | Some of our websites may ask for your consent to use tracking technology; others may provide you with the option to opt-out of such technology. |
| Email Interactions | If you receive email from us, we may use tools to capture when you open our message, click on links or banners in it, or make purchases after receiving an email. | We can improve our services by understanding how you engage with our messages. |
| Job Applicants | If you apply for a job, we collect information needed to process your application. This may include your social security number. Providing this information is required for employment. | In some contexts, we are required by law to collect data about applicants. We also may use your data to evaluate your application or consider you for other positions. |
| Feedback/Support | If you provide feedback or contact us for support, we collect your name and email, as well as other content that you share to reply. | We assess and develop our services by receiving and acting upon feedback. |
| Mailing List | When you sign up for our mailing lists, we collect your email or postal address. | We aim to share information about our products and services. |
| Order Placement | We collect your name, billing, shipping, and email addresses, phone number, and credit or debit card information when you place an order for our services. | We use your information to perform our contract to provide products or services. |
| Partner Promotion | We collect data that you provide as part of co-branded promotions with other companies. | We have a legitimate interest in fulfilling our promotions. |
| Surveys | We collect data you share through surveys. If a survey is offered by a third-party service provider, the third party’s privacy notice applies to the collection, use, and disclosure of your data. | We want to increase our understanding of your opinions. |
We also use data to:
To the extent we store and use deidentified personal data, we will not try to reidentify the information, except to test our deidentification methods.
In addition to the specific situations discussed elsewhere in this Notice we may share personal data in the following situations:
We do not sell personal information for money. We may engage in behavioral-based advertising. For information about how to opt-out see the Your Choices section.
Some jurisdictions give you a right to make the following choices about your personal data:
Not all the rights above are absolute, and they do not apply in all circumstances. We may limit or deny some requests because the law permits or requires us to. We will not discriminate against individuals who exercise their privacy rights under applicable law.
Submitting Requests
You may exercise the above rights by contacting us via the contact information below. If you disagree with our denial of a request, you may appeal our decision by contacting us with the subject line “Appeal.”
As required by law, we will require you to prove your identity . We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the last service you purchased from us, or the date of your last service from us. We may also ask you to share a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal data about you in our files.
In some circumstances, you may designate an authorized agent to exercise certain privacy rights on your behalf.
No method of internet transmission or electronic storage is fully secure. While we use reasonable efforts to protect your personal data, we cannot guarantee its security. If we are required to inform you about a security incident, we will do so electronically, in writing, or by phone, as the law permits.
We keep your personal data for as long as necessary to fulfil the purposes in this Notice unless a longer retention period is required or permitted by law. This includes the purposes of satisfying legal, accounting, or reporting requirements.
We may provide links to websites and other third-party content or services that we do not own or operate. We have no control over the privacy practices of websites or services we do not own. For details about such third parties’ privacy practices, see their privacy notices.
Material changes in this privacy notice apply only to personal data collected after its updated and effective date. We may change our Notice and privacy practices from time to time by posting a new notice on our website. When we do, any material changes in a new notice will apply to data that we collect after the new updated and effective date.
If you have questions, comments, or complaints on our privacy practices, or if you need to access this Notice in a different form due to a disability, please contact us. We will try to address your requests and provide you with additional privacy-related information.
1727 Old Okeechobee Rd. West Palm Beach, FL 33409
Update and Effective: September 12, 2025
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