I have used ECM to replace my old AC unit 5 years ago. Everything was working flawlessly since then. We recently had an issue with the internal compressor and they came promptly and replaced the faulty parts (which were still under manufacturer’s warranty). Overall, they provide great service and prompt response. I will use them again if needed and would highly recommend to my friends.
Came home from a trip on Friday 12-27 and A/C not cooling. Called Saturday AM and they were at my home early Monday morning. It was a relief to have a human being answer my call, not a computerized Q and A system. On Thursday, the day after New Year’s day the new A/C unit was installed on the roof of our build and a new circulation system installed in the ceiling. The techs were very professional and when the job was done they completely explained how to operate the system. (all setting etc.). I am 100% satisfied and thankful the we have ECM when we need them.
I have had an ECM home service contract for about the past 10 years. Every time I called for service, they responded they were very prompt in servicing the appliance. The technicians were very friendly and knowledgeable. Work was performed in a very professional manner and to our satisfaction. Recently ECM installed a new AC system. Once again, the technicians did a high quality job. Based jupon my experiences with ECM I can recommend them without reservations.
We had 3 interactions with ECM over the past few months. This summer the thermostat on our AC stopped working. ECM came and replaced the thermostat in timely manner. Recently, we had AC check and tune-up. The tech arrived within the promised time frame. He found the 15 year old unit had lost coolant and recommended replacing the unit, to which we agreed. The installation team also arrived on time, around 10 o’clock. Unfortunately, they encountered a problem during the latter stages of the installation which I felt could have been handled in a more efficient and timely manner. As a result, they did not complete the install until 5:30, which prevented us from having supper at home. However, the new AC is working great!
I noticed that my old water heater was leaking water so I called ECM. They set up an appointment later that same day and sent a technician over to look at the water heater and advise me of my options. He took all the info down and said someone from ECM would get back to us the next morning which they did with all the details and cost of a new water heater. I agreed and we made an appointment for later that day. Technician came on time and installed the unit without any difficulty. He later explained to me everything I needed to know about the equipment.I could not have been more satisfied with the entire process. Quick appointments, tech arriving on time. Neat and clean installation. Very happy.
December 12, 2019Have been an ECM customer for many years. Investigated many service companies before I signed with ECM and I'm happy that I did. They have great customer service, technicians that are excellent, and always on time when a service call is scheduled. The annual air conditioner service contract has great coverage and is an excellent value. I'd highly recommend ECM to anyone looking for a good, reliable, AC service company.
ECM is a top quality A1 service and repair company. I’ve been using them for 5 consecutive years. They provide good value for their appliance insurance contracts. Moreover they are punctual, professional and very knowledgeable about the products they sell and the services they provide. I would highly recommend them. Thanks ECM.
Very good experience with the office staff and technician. It was impressive that I was able to talk to humans every time I called, both in sales and parts Dept. Gary the tech did a great job on the repair. He explained what he was doing and gave me some good pointers on the care of my older dryer. I would have given 5 stars if I hadn’t had to wait so long to get it done. (total of 2 weeks for them to order, receive the parts, and schedule the repair) All in all I would recommend.